Aberdeen City Manager

Ember

Ember

Aberdeen, UK
Posted on Friday, June 14, 2024
About Ember

We're building the future of public transport — convenient, connected, affordable and zero-emission. Our goal is to make it easier to get from A to B with Ember than it is with your own car.

We’ve already demonstrated that it's possible to use electric buses more intensively than anyone else in the world. This leads to a massive emissions reduction and is only possible because we control the full-stack and integrate it tightly together. That includes the tech platform, the charging infrastructure and the vehicles themselves. This also means we’re providing a much better passenger experience with innovative features like demand-responsive stops.

We’ve come a long way but we’re still operating on a micro scale, with two routes and 24 buses. The challenge is to scale this 100x whilst staying lean, increasing efficiency and delivering an even better product experience. We’ve already successfully raised equity from some of Europe’s leading climate VCs and secured a large debt facility from our ethical banking partner so we’re looking for people who can help us take things to the next level.

The role

We'll be opening an Ember Hub in Aberdeen in summer 2024, and we're looking for the right person to lead and inspire this team.

We're looking to hire in advance of the launch, in order that full training and preparation is ensured, and so that we have a very capable pair of hands on the ground during the preparation phase.

You'll be working across all aspects of the business, leading a growing team in our second Scottish base. As well as establishing and working with the team in Aberdeen, you'll be working closely with our existing teams in Dundee and at our Edinburgh HQ. You'll be confident in recruiting, managing and retaining the strongest driving team in the area, as well as helping us to establish and refine the Ember Hub blueprint which will be rolled out in locations across Scotland over the next 18 months.

You'll be very at home with taking local responsibility for the day to day success of our 24/7 service, and will have a technical curiosity that helps you to play a key part in the growth story of a public transport company with technology at its very heart.

Diversity and equality

At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part-time or full-time. We’re happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and offer enhanced maternity and paternity leave.

Read more about our approach in our Equal Opportunities Policy.

What’s on offer

As well as a salary of up to £65,000 per annum, depending on your experience, you'll be eligible for share options through an EMI scheme.


How do I apply?

Apply using the form, providing a CV and a cover letter explaining why you're the one.


Responsibilities

Your core responsibilities will be to:

  • Help us to hire an industry-leading team of drivers and maintain high standards across the team.
  • Act as line manager for all Ember drivers and hub support staff in Aberdeen. This means handling HR, shift assignment and cover, and supporting the team's development.
  • Ensure we deliver the best possible service. You’ll be the person on the ground responsible for running a high-quality operation 24/7 and ensuring we delight our customers. This means ensuring our coaches run on time and in great condition, inside and out. You’ll work with our drivers, maintenance team and cleaners, and get your own hands dirty sometimes.
  • Define the playbook of what a 'best in class' hub looks like and support the expansion of future hubs.

We also expect you to be flexible and proactive in helping the company to thrive. As a fast-growing company, it's inevitable that unexpected issues will come up and our success will be down to how you respond.

Requirements

We're looking for humble, ambitious people who will enjoy the challenge of working in a fast-scaling company and embracing new technology. This is more important than your exact level of experience.

You will need to meet these basic requirements:

  • Proven HR experience and excellent leadership skills
  • Solid IT skills, including using spreadsheets and other online systems
  • Flexibility to work late or early shifts, any day of the week. In return, we'll try to make these as sociable as possible and agree them well in advance
  • A strong sense of what good really looks like whatever the topic, problem, or issue. After all, good is good.
  • An instinct and curiosity that draws you to problems and drives you to find a solution, rather than hoping someone else picks it up
  • A master of organisation – nothing is dropped or missed, but sometimes it’s put on the back-burner because it isn’t a priority and can be compartmentalised.
  • Willingness to get hands on and back yourself to work through any problem, including those outside of your realm of expertise
  • A natural calmness, resilience and flexibility in the face of the kind of unexpected challenges that will sometimes arise in a fast-growing organisation.

Nice to have

  • Full PCV licence: Category D
  • Up to date CPC and a digital tachograph card (or be willing to apply for one)