Senior Strategic Customer Success Manager - Danish speaking



Customer Service, Sales & Business Development
Copenhagen, Denmark
Posted on Thursday, May 30, 2024

Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution.

At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.

We’ve closed a huge Series B round! 80M EUR and soaring! Our journey so far? An expansion across various markets, prestigious #ISO27001 and B-Corp certifications, and proactive tech revolutionizing the EV charging experience. Not to mention, our growth has skyrocketed 6X since the last round, nearing 1 million monthly charging sessions, and 1,000 #EV drivers joining us daily! Monta will use the EUR 80M funding to double down on its successful software-only strategy by strengthening investments in all markets and improving and expanding its product to new sectors ready to embark on an electrified future.

We are seeking a highly motivated and experienced Danish speaking Strategic Customer Success Manager to join our dynamic and growing team at Monta. You will be responsible for managing our industry leading Strategic Partners with a across the Nordics with a strong focus on Denmark. These partners use Monta to manage/acquire their B2C, B2B customers and direct partners and manage their EV Charging sites, projects, or organization and often generate revenue from them.

(Some) of the things you will be doing:

  • Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, executive buyers, project managers and influencers.
  • Act as the operational lead & trusted advisor for all stakeholders in your dedicated book of business in regards to workflow realization and product enablement to improve product adoption, ensure seamless product implementation, migration and proactively lead the customer through their lifecycle.
  • Collaborate with your counterpart in Account Management to handle risk proactively, manage renewals and grow your book of business over time to drive retention and expansion across your portfolio.
  • Ensure customer retention through strategic touchpoints, effective project management, escalation management and success planning.
  • Create champions internally within the customer’s environment via effective customer onboardings and “train the trainer” initiatives.
  • Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks for both the customers and Monta alike.
  • Utilize tool stack & our CRM to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and all records are kept up-to-date and managed appropriately.
  • Collaborate with internal teams, including sales, account management, finance, marketing, and product, to ensure our strategic partners are receiving the best possible service and support.
  • Develop a deep understanding of our product and how it can be used to meet the needs of our strategic partners.
  • Work closely with our partners to understand their strategic value drivers and provide guidance and recommendations on how our software can be leveraged to achieve their goals.
  • Identify and mitigate risks associated with our strategic partners, including churn, pricing concerns, and customer satisfaction issues.