Do you enjoy helping people and have experience in delivering excellent customer support?

Monta, an Information Technology and Services company founded in 2020 is seeking a highly motivated and skilled German speaking Customer Support Specialist with fluency in German and English languages for their office in Barcelona, Spain.
As a German speaking Customer Support Specialist for Monta, you will be providing exceptional support to Monta's diverse German speaking clientele, ensuring they receive the highest level of service while resolving any inquiries.
Monta is a company that has a mission to make charging electric vehicles as seamless as driving them, and as such, value constant innovation and creativity. With this in mind, you will be working alongside a team of senior profiles within the EV industry, who are passionate about revolutionizing the charging experience. This is an excellent opportunity to join a company that values both its employees and customers while playing a critical role in changing the EV market.



Responsibilities

• Provide support via multiple communication channels, including email, live chat, and phone.
• Engage with potential customers to answer any queries they may have about Monta products and services.
• Troubleshoot technical issues reported by Monta customers, providing positive customer experiences in addressing their concerns.
• Guide customers in setting up their charging stations, ensuring that all the instructions are clear and straightforward.
• Be the first point of contact for customers experiencing issues with their charging stations, escalating issues to the appropriate team as needed.
• Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.
• Create knowledge base articles and update internal documentation in support of the customer experience.